Swiggy Marketplace Discussion - Forum

How to refund a wrong transaction in PhonePe?

Convoy — Sat, 16 Nov 2024 07:20:04 +0000

To refund money from Phone Pe for a wrong transaction, you should immediately contact PhonePe's customer support: 09019-144-125 and (available 24/7) report …

How to refund a wrong transaction in PhonePe?

Convoy — Sat, 16 Nov 2024 07:16:01 +0000

To refund money from Phone Pe for a wrong transaction, you should immediately contact PhonePe's customer support: 09019-144-125 and (available 24/7) report …

Swiggy Strengthens Leadership Team with Key Appointments in Food Delivery and Quick Commerce

Admin — Tue, 12 Nov 2024 19:04:51 +0000

Swiggy, India’s leading on-demand convenience platform, has expanded its leadership team to strengthen operations across its food delivery and quick commerce sectors. The new appointments of Shalabh Shrivastava as Senior Vice President of Driver Org and Hari Kumar G as Senior Vice President and Chief Business Officer for Swiggy Instamart aim to enhance Swiggy’s operational efficiency and market reach.

Shalabh Shrivastava, with over 25 years in e-commerce, retail, technology, consulting, and investment banking, joins Swiggy after his role as Vice President at Flipkart, where he focused on scaling supply chains and improving customer experience. His experience includes leadership roles at Reliance Retail, ICICI Bank, Ernst & Young, and Infosys. At Swiggy, Shrivastava will focus on optimizing Product and Operations for the company’s delivery fleet.

Hari Kumar G, who brings over a decade of experience in driving growth across various sectors, will lead Swiggy Instamart. His previous roles include leadership at Flipkart, where he managed categories like electronics, appliances, and groceries, as well as positions at Network18, CSC, and Cordys. Kumar's role at Swiggy will emphasize customer-centric growth and category expansion to strengthen Instamart’s competitive position in the quick commerce market.

Girish Menon, Chief Human Resources Officer at Swiggy said, “As Swiggy accelerates its innovation and expands into new categories and services, strengthening our leadership team is critical to driving the next phase of our growth. Hari and Shalabh bring deep expertise in scaling businesses and optimizing operations across dynamic, fast-paced industries. Their leadership will be pivotal as we continue to deliver unparalleled convenience to consumers.”

These appointments highlight Swiggy’s focus on scaling its operations and enhancing service delivery in both its food delivery and quick commerce divisions, supporting its ongoing growth in India’s retail and on-demand services market.

Zomato, Swiggy accused of unfair practices in food delivery market: Report

Admin — Sun, 10 Nov 2024 12:39:37 +0000

The investigation found these companies implemented practices that gave preferential treatment to certain restaurants on their platforms.

An investigation has revealed that leading food delivery platforms Zomato and Swiggy have violated competition laws in India, according to documents from the Competition Commission of India (CCI).

The investigation found these companies implemented practices that gave preferential treatment to certain restaurants on their platforms, news agency Reuters reported.

The CCI's probe uncovered that Zomato implemented preferential agreements or “exclusivity contracts” with partner restaurants, offering reduced commission rates in exchange. Similarly, Swiggy was found to have promised enhanced business performance to restaurants that agreed to list exclusively on its platform.

The investigation unit of CCI pointed out that these exclusive arrangements between the delivery platforms and their restaurant partners "prevent the market from becoming more competitive."

The probe originated in 2022 following concerns raised by the National Restaurant Association of India regarding the platforms' impact on food establishments.

The findings were shared with the involved parties in March 2024, though they remain confidential under CCI regulations.

Following the news, Zomato's stock experienced a 3% decline.

In Swiggy's IPO documentation, the company acknowledges the CCI case as an "internal risk," noting that "any breach of the provisions of Competition Act, may attract substantial monetary penalties."

The investigation revealed that while Swiggy informed investigators its "Swiggy Exclusive" program ended in 2023, the company "is planning to launch similar program (Swiggy Grow) in non-metropolitan cities."

FOUND GUILTY OF ‘REDUCING COMPETITION’
Both platforms were found to have enforced price parity across different delivery platforms, with the CCI documents indicating this practice "directly reducing competition in the market."

Zomato implemented strict pricing controls and included potential penalties for non-compliance, while some restaurants partnering with Swiggy were "threatened that their rankings will be pushed down, if they do not maintain price parity."

The case now awaits final review by CCI leadership, who will determine potential penalties or necessary operational changes. The companies retain the right to contest the findings.

The platforms have seen significant growth, with Zomato's market value reaching approximately $27 billion since its 2021 listing.

Swiggy is currently seeking a valuation of $11.3 billion through its IPO. According to Macquarie Capital's projections, Swiggy's food order values for 2024-25 will reach $3.3 billion, about 25% lower than Zomato's.