Has Anyone Found an AI Support Solution That Actually Scales with an E-commerce Business?

As e-commerce businesses grow, handling customer questions about products, orders, shipping, and returns becomes increasingly challenging.

We've noticed in our work at Bitdeal that integrating AI with existing e-commerce platforms isn't just about automating replies. It also needs access to accurate product information, inventory, and order data to provide useful responses.

For those running online stores, how are you handling customer support as your business grows? Have you tried AI-powered solutions? What has worked for you, and what hasn't?