Hi Fellow Sellers,
I wanted to flag a significant technical loophole I’ve encountered on the Shopdeck platform that everyone should be aware of to avoid operational confusion and potential support delays.
The Issue: Currently, the system allows for the creation of multiple tickets for the same AWB number under the same ticket category and reason.
Why this is a problem:
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Operational Clutter: It leads to redundant tickets in the system, making it harder to track the actual resolution status of a shipment.
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Support Latency: When multiple tickets are open for a single issue, it can confuse the support team, often leading to slower response times or conflicting updates.
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Reporting Errors: For sellers managing high volumes, this duplication can skew performance metrics and ticket resolution data.
Evidence: I have confirmed that the system returns a "Success" message and "Ticket Created Successfully!" even when a ticket already exists for that specific AWB and category.
Action Needed: Has anyone else noticed this? I am planning to escalate this to the Shopdeck technical team to request a validation check that prevents duplicate entries for active AWBs. In the meantime, I recommend double-checking your ticket history before raising new ones to keep your dashboard clean.
Let's discuss if there are other similar bugs we should be collectively reporting.
